Cosmos

Logo

• Client
• Welcome The Future

• Role
• Design UX/UI

• Year
• 2021

• Location
• Salvador, BR

1. Product & Problem

Anyone doing text support is everywhere at once: email, WhatsApp, Telegram, SMS, the site widget. Each channel is its own tab, its own queue, its own history — and the context of a conversation lives scattered across all of them.

Cosmos starts from an architecture decision that becomes an interface decision: every message, from every channel, lands in the same inbox. The agent replies from one place. The customer never finds out which pipe the answer left through.

The channel is a detail of the conversation, not a place to go.

2. My Role & Contribution

UX/UI Design for Welcome The Future, in Salvador, 2021. I worked on the support dashboard, the layered glass identity, and the mobile version.

Third product I designed for the same client. By then the conversation was no longer about screens — it was about what the product had to prove to buyers: that support can be operated, measured and charged for.

3. Key Design Decisions

Support is an operation, and operations get measured. The first screen after login is not a conversation, it is the dashboard: success rate, bot flows completed and abandoned, active conversations hour by hour. Whoever runs the operation sees the whole day before opening a single ticket.

The bot is accountable. Chatbot Flow connects the channels and registers the customer on its own, but it does not run on faith: the dashboard shows how many flows it completed and how many it dropped. An unmeasured bot is an agent nobody supervises.

Layered glass, for a reason. The glassmorphism is not fashion: a translucent interface sits on any background, and the background belongs to the client. The same screen wears the brand of whoever signs the product, with nothing redesigned.

Mobile for people who sell on their feet. The phone version is not the dashboard shrunk down, it is the conversation first — for the seller who solves the customer's problem in a hallway, not at a desk.

4. The Outcome

What was designed: the single multichannel inbox, the dashboard that measures bot and operation, the layered visual system that accepts the client's brand, and the conversation-first mobile.

The verifiable result is something else: the product shipped and stayed. The Cosmos line is in Welcome The Future's catalogue to this day — CRM, contact centre, unified platform — and a product that survives years in a catalogue is design that became a business.

The product left the drawing board: it is on the App Store to this day (an Android version existed, but it left the catalogue).

Cosmos app on the App StoreView on the App Store ↗

Five channels in. One conversation out.